780-485-9976
Structural Limited Warranty
Quantum Design & Technologies Inc. ("QDTI") warrants to the original purchaser that the structural components manufactured by QDTI shall be free from defects in material and workmanship under normal use and service for a period of fifteen (15) years from the date of shipment, subject to the terms, conditions, limitations, and exclusions set forth herein. This Limited Warranty applies only to products manufactured by QDTI that are installed in accordance with QDTI's sealed engineered drawings, installation instructions, accepted construction practices, and are used solely for their intended purpose.
QDTI's sole obligation under this Limited Warranty shall be, at its sole discretion, to repair or replace any component determined by QDTI to be defective in material or workmanship. QDTI's responsibility is limited exclusively to the repair or replacement of defective components. Under no circumstances shall QDTI be liable for labor, removal, reinstallation, transportation, equipment rental, loss of use, project delays, or any incidental, indirect, consequential, or special damages arising from or relating to the product or this Limited Warranty.
QDTI further warrants that the supplied structural components have been engineered to comply with the building code specified on the sealed engineered drawings provided with the project. QDTI assumes no responsibility for compliance with any other code requirements, site-specific conditions, or field modifications made after shipment, and shall not be liable for alterations, additions, welding, cutting, drilling, or modifications performed without prior written authorization from QDTI.
Any replacement component supplied under this Limited Warranty shall be covered for the remainder of the original warranty period or for six (6) months from the date of replacement, whichever period is longer.
This Limited Warranty does not apply to defects, failures, or damage resulting from improper installation, handling, storage, assembly, maintenance, misuse, abuse, negligence, vandalism, unauthorized modifications, improper repairs, or use of the product for purposes other than those for which it was originally designed.
This Limited Warranty further excludes damage resulting from conditions beyond QDTI's reasonable control, including but not limited to chemical exposure, corrosive environments, heavy salt spray, severe ultraviolet exposure, pollutants, excessive humidity, landscaping equipment, vegetation, animal activity, or natural disasters including fire, floods, lightning, hurricanes, tornadoes, earthquakes, hail, high winds, ice storms, or snow loads exceeding the specified design criteria. Normal weathering, oxidation, fading, discoloration, gloss reduction, chalking, cosmetic imperfections, or changes in appearance due to environmental exposure are considered normal aging and are not defects under this Limited Warranty.
The owner shall perform regular inspections and maintenance in accordance with QDTI's maintenance recommendations. Failure to perform annual maintenance, including required touch-ups where applicable, or failure to maintain documented maintenance records may void this Limited Warranty.
Powder Coating & Third-Party Components Warranty
QDTI warrants that powder-coated surfaces applied to products manufactured by QDTI shall be free from defects in coating adhesion, peeling, blistering, or excessive corrosion resulting from defects in the application process for a period of ten (10) years from the date of shipment under normal use and service, subject to the terms and conditions of this Limited Warranty. Where an enhanced coating system has been specifically purchased for marine or other corrosive environments, coverage shall be provided in accordance with the applicable coating manufacturer's published warranty.
For the purposes of this Limited Warranty, failure of the powder coating system shall be deemed to have occurred only where defects in coating adhesion, peeling, blistering, or corrosion attributable to the coating system affect at least ten percent (10%) of the total coated surface area of the affected component. Localized scratches, chips, abrasions, isolated rust staining, cosmetic imperfections, or damage resulting from excluded causes shall not constitute a failure of the powder coating system under this Limited Warranty.
This Limited Warranty applies only where the product has been properly installed, maintained, and used under normal environmental conditions. Annual inspection, routine cleaning, prompt repair of scratches or coating damage, and documented maintenance are required to maintain warranty coverage. Failure to perform reasonable maintenance may void this Limited Warranty.
This Limited Warranty does not cover damage or deterioration resulting from transportation, improper storage, installation, field welding, cutting, drilling, grinding, abrasion, impact, misuse, vandalism, chemical exposure, corrosive substances, standing water, contact with dissimilar metals, excessive salt spray, industrial fallout, mineral deposits from irrigation systems, animal activity, vegetation, or any modification performed after shipment without QDTI's written approval. Normal weathering, fading, gloss reduction, chalking, and minor colour variation resulting from prolonged exposure to the elements are considered natural aging and are not defects under this Limited Warranty.
For installations located in marine or high-corrosion environments, including projects located within approximately 25 km of saltwater or in areas subject to persistent salt spray or industrial contaminants, QDTI recommends specifying an approved marine-grade coating system. Standard powder coating warranties may not apply where a marine-grade coating was recommended but not selected.
Where a valid warranty claim is confirmed, QDTI shall, at its sole discretion, repair, refinish, or replace the affected components, or reimburse the reasonable cost of refinishing up to the original value of the powder coating applied to the affected components. Any repaired or replacement components shall be covered for the remainder of the original warranty period or six (6) months, whichever is longer.
Where the powder coating has been applied by an approved third-party applicator, QDTI will administer the warranty claim on the customer's behalf and work directly with the applicator or coating manufacturer to facilitate the most timely and practical resolution. If a supplier warranty is unavailable or a claim is declined, QDTI may, at its sole discretion, provide reasonable repair or replacement assistance where the failure is determined to have resulted from a manufacturing or application defect and not from an excluded cause. Any assistance provided under this provision shall not create an ongoing obligation or extend the scope of this Limited Warranty.
QDTI's total liability under this Powder Coating Limited Warranty shall not exceed the original purchase price of the powder coating applied to the affected components. This warranty is expressly conditioned upon payment in full for the products supplied by QDTI and is subject to all other limitations and exclusions contained within the QDTI Limited Warranty.
Shipping & Delivery Warranty
QDTI takes great care in packaging and preparing every shipment to ensure products arrive in excellent condition. We go through several Quality Control actions that are all documented under a two person inspection. Upon delivery, the purchaser MUST inspect all products and report any visible shipping damage, shortages, or discrepancies to both the carrier and QDTI as soon as reasonably possible, and in any event prior to installation or alteration of the affected materials.
QDTI is not responsible for damage occurring during transportation after the product has been accepted by the carrier. However, QDTI will make every reasonable effort to assist the purchaser in resolving freight claims and obtaining replacement materials as quickly as practical. Where shipping damage is determined to have resulted from inadequate packaging or handling under QDTI's control prior to shipment, QDTI will, at its sole discretion, repair or replace the affected components.
Damage resulting from improper unloading, handling, storage, or installation after delivery is not covered by this Limited Warranty. Products that have been installed, modified, or repaired prior to notifying QDTI of shipping damage may not be eligible for replacement under this provision.
General Terms & Conditions
This Limited Warranty is expressly conditioned upon payment in full of all invoices in accordance with the agreed payment terms. Failure to make payment in full shall render this Limited Warranty null and void.
In the event of an alleged warranty claim, the purchaser shall provide prompt written notice to QDTI upon discovery of the alleged defect, together with proof of purchase, photographs, and any additional information reasonably requested by QDTI. QDTI reserves the right to inspect the product prior to authorizing any repair, replacement, or remedial work. Any repairs, modifications, or replacements performed without QDTI's prior written authorization may void this Limited Warranty.
This Limited Warranty is the sole and exclusive warranty provided by Quantum Design & Technologies Inc. and supersedes all other warranties, representations, conditions, or guarantees, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by applicable law. No distributor, dealer, representative, employee, or agent of QDTI is authorized to modify, extend, or waive any provision of this Limited Warranty except by written agreement signed by an authorized officer of Quantum Design & Technologies Inc.
QDTI's total liability under this Limited Warranty shall in no event exceed the original purchase price of the components supplied by QDTI that are the subject of the claim.
There may be instances where special delivery arrangements are required and it is best to request additional services (such as liftgate, residential, limited access, etc.) when placing your order. Please advise QDTI’S Customer Service Department of any additional delivery requirements that were not requested at the time of order so we may authorize the charges.
It is the CUSTOMER’S RESPONSIBILITY to verify the delivery is for the correct product. Count the number of pieces and inspect for damages PRIOR to signing the proof of delivery provided by the driver. All discrepancies or visible damage MUST be notated on the delivery receipt. Signing for delivery without noting any damages or issues on the receipt legally indicates you received your delivery in good condition. All delivery discrepancies including damages must also be called into our customer service department listed on the delivery receipt within 24 hours of delivery. WE DO NOT GUARANTEE replacement parts or products free of charge due to concealed or unreported damage. Additionally, leaving a note and/or instructions for the driver is the same as signing for your products in good condition. QDTI will not be held liable if you authorize the carrier to leave freight without a signature.
Unloading: With Less-Than-Truckload (LTL) shipments, it is the truck driver’s responsibility to move the freight to the back of the truck but not to offload the item(s). Some services such as liftgate and inside delivery may be available at an additional charge. These special services must be requested before shipment to avoid incurring re-delivery charges.
Damages & Shortages: You are responsible for counting the freight and noting any and all shortages on the delivery receipt. All damages to packing must be noted on the delivery receipt with a brief description. These notes must be made before signing the receipt. If equipment is missing from your order or damaged and not noted on the delivery receipt, please call us within 24 hours so we may try to assist in finding the missing items or filing a concealed damage claim on your behalf.
Example Note on Delivery Receipt: One carton damages and three cartons short.
Special Notes:
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The trucking company is only liable for your goods if noted on the delivery receipt.
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If you do not sign the delivery receipt short or damaged when the condition exists, we cannot file a claim, and the replacement items become your financial responsibility.
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Delivery times are estimates; if you require your shipment to be delivered by a certain date and/or time, a Guaranteed Delivery quote must be requested.
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Orders are subject to a storage fee of $50.00 per day and per order if not picked up within three (3) business days upon receipt of notification. There will be an additional charge per hour if the truck is unable to offload for any reason.
SCOPE – These terms and conditions cover the sale of all materials listed or sold by Price Steel Ltd. Hereafter referred to as the Company and it constitutes a contract made in Canada for the sale of goods described herein. The Company and Customer acknowledge that this agreement is the entire agreement between them, and no other agreement, oral, written or otherwise exists other than the ones expressly stated herein.
ACCEPTANCE OF ORDERS – The Company deems this agreement in acceptance of Purchaser’s offer subject to conditions of sale below. Customer orders are accepted subject to satisfactory credit approval. Customer’s order will be filled in accordance with the terms and conditions set out below. The Company at any time, reserves the right without liability or prejudice, to any remedy, delay or stop shipment of all or any apart of the goods at any time, reasonable doubt exists as to the Customer’s financial situation. Delivery may be delayed without liability on the part of the Company, pending such approval. No terms and conditions of sale, on a Customer order at variance with the Company’s terms and conditions of sale shall be binding on the Company, unless specifically agreed to by the Company in writing. No waiver by the Company at any time of one or more of the terms and conditions of sale shall operate or be construed to operate as continuing waiver of such terms and conditions.
DELIVERY OF SHIPMENTS – All shipments are F.O.B. Shipping point, except when noted in writing. On shipments made via common carrier the Company’s responsibility ceases upon delivery of material in good order to the initial Transportation Company. All claims for goods, lost or damaged during transit, shall be entered by the consignee against the carrier. Charges for spotting, handling, storage or other accessory services and demurrage shall be at Customer’s expense.
SHORTAGES OR VARIANCES – Claims for shortages or variances covering material picked up or shipped on our vehicles, etc. will be considered unless presented by the Customer within five days after receipt of goods.
DELAY IN SHIPMENT – Delivery of goods is subject to the availability of stock. The Company will endeavour to do all possible to deliver goods in accordance with delivery date specified. Under no circumstances will the Company be liable for damages of any kind because of its failure to do so.
PRICE ESCALATION CLAUSE – All quoted pricing, including freight and delivery charges, is subject to change due to increases in raw material costs, fuel surcharges, carrier rate adjustments, tariffs, or other market conditions beyond the control of Quantum. In the event of substantial cost increases occurring after a Purchase Order has been issued, Quantum reserves the right to revise pricing accordingly. Customers will be notified of any adjustments prior to production or shipment.
PRICES – All prices published or otherwise expressed, are subject to change without notice and supersede all previous price lists or understandings. All orders will be invoiced at prices in effect at time of shipment, unless otherwise agreed to by the Company in writing prior to shipment of goods. Material is subject to shipment in whole or in part, at the option of the Company, and each shipment is subject to immediate invoicing. Descriptions or illustrations shown in catalogues used by the Company are also subject to change without notice.
TERMS OF PAYMENT – Invoice showing terms of payment must follow the terms on the quote, invoice or change order. All orders are due on receipt unless agreed upon before the order.
INTEREST AND COSTS – Interest charges of twenty-four percent (24%) per annum calculated monthly (effective annual rate of 26.82%) will be made on all past-due accounts and the Customer shall fully indemnify the Company for all costs of collection, including without limitation, all legal fees and
disbursements on a solicitor and his own client basis.
TAXES – Subject to such goods and services taxes and/or other taxes as are invoiced to the Customer, exemption from taxes is extended to you without prejudice to ourselves to charge you with taxes at any subsequent date should the taxing authorities determine that the material covered by this invoice is taxable.
RETURNED GOODS – Permission must be received prior to returning any goods, or cancellation of order, partial or entire. Any request to return goods must be accompanied by the relevant Price Steel Ltd. invoice number. The Company has the right to refuse to accept return of any goods. Goods which made to order, of obsolete design or used goods will not be accepted for return. Except for test samples, goods which have been processed or cut or altered in any way by Customer will not be accepted for returns. All credits, if and when issued, except in the case of a Company shipping error, will be subject to our normal minimum return charge of 20%. Final acceptance of returned goods is subjected to examination to determine condition, etc. Goods returned remain the Customer’s responsibility until such time as a credit memo has been issued. The Company will appropriately notify the Customer of a decision to not issue a credit memo. It will be the Customer’s responsibility to advise disposal instructions within five (5) days, otherwise the material will be scrapped.
RESERVATION OF OWNERSHIP – Notwithstanding the forgoing, the goods shall remain the sole and exclusive property of Company until the purchase price is paid in full.
NO REPRESENTATIONS – The Customer must rely entirely on its own inspection and knowledge of the goods being purchased, there being no representations, conditions, warranties or collateral contracts made by or on behalf of the Company other than as set for herein. Where Customer has ordered the Company to perform shaping, cutting or other processing on the goods to meet Customer’s specifications, the Company does not make any representations except that those goods shall meet specifications outlined by Customer and all the processing is completed in accordance with industry trade standards and practises or as specified by Customer. Where Customer has supplied, design for all or any part of goods, Customer agrees to indemnify and hold harmless the Company from and against all loss, damages, expenses, claims, suits and judgments arising, directly or indirectly, from design, installation, maintenance or operation of the goods or any allegation that the goods, or any portion thereof, infringe on any patent, industrial design, or intellectual property. All responsibility and risk is assumed by the Customer, and Customer agrees to indemnify and save harmless Company from and against any liability, loss, costs, damage, claims, and/or expenses in respect to any product whether whole, manufactured or fabricated, incorporated or otherwise under the agreement.
FORCE MAJEURE – Neither party shall be responsible to the other nor non-performance or delay when cases are beyond their control including limitation, any acts or omissions of the other party, acts of civil or military authority, labour strikes, trade actions, lockouts, embargoes, insurrections, or acts of God.
WAIVER, ALTERATION, OR MODIFICATION – No waiver, alternation or modification of any specification, term, warranty or condition applicable to the products and services furnished hereunder shall be binding upon the Company unless made in writing and signed by authorized representative of the
Company. Waiver by the Company of any breach of these previous shall not be construed as a waiver of any further or other breach. This agreement is not transferable or assignable by the Customer.